Refund Policy
We believe in transparency and fair business practices. Here's everything you need to know about our refund procedures for ShineMotion financial analysis software.
Refund Eligibility Criteria
Our refund policy covers specific situations where customers may request a full or partial refund for ShineMotion software purchases. We've designed these criteria to be fair while protecting both customer interests and business operations.
Software Issues
Technical problems that prevent normal software operation despite troubleshooting support from our team.
Compatibility Problems
Confirmed incompatibility with customer's existing systems that wasn't disclosed during purchase.
Feature Discrepancies
Significant differences between advertised features and actual software functionality.
Service Failures
Inability to provide contracted services or support within agreed timeframes.
- Refund requests must be submitted within 30 days of software purchase
- Customer must have attempted to resolve issues through our support channels
- Software must not have been extensively customized beyond standard configuration
- Valid proof of purchase and detailed issue documentation required
Refund Process Timeline
Initial Request (Day 1-2)
Submit refund request through email or customer portal. Our team acknowledges receipt within 24 hours and begins preliminary review.
Documentation Review (Day 3-5)
We examine your purchase details, support history, and specific issues encountered. Additional information may be requested during this phase.
Technical Assessment (Day 6-10)
Our technical team evaluates reported problems and attempts resolution if possible. This step may extend if complex troubleshooting is required.
Decision Notification (Day 11-14)
You'll receive written notification of our refund decision with detailed explanation and next steps if approved.
Processing & Payment (Day 15-21)
Approved refunds are processed through original payment method. Bank processing times may add 3-5 business days.
Payment Methods & Processing
We handle refunds through various payment channels with specific processing procedures for each method. Understanding these differences helps set appropriate expectations for refund timing.
Credit Cards
Refunds appear as credits on your statement within 5-10 business days. Processing depends on your card issuer's policies.
Bank Transfers
Direct deposits to your original account typically complete within 3-7 business days after processing approval.
Digital Payments
PayPal and similar services usually process within 1-3 business days once refund is initiated from our end.
Corporate Payments
Business account refunds may require additional verification and typically take 7-14 business days to complete.
Partial Refund Scenarios
Some situations may qualify for partial refunds rather than full reimbursement. This includes cases where customers have received partial value from the software or services, or when requesting refunds outside the standard 30-day window but within 60 days of purchase.
Special Circumstances
We recognize that business needs change and unexpected situations arise. Our policy includes provisions for handling unique cases that don't fit standard refund categories.
- Business closure or significant operational changes affecting software need
- Medical emergencies or personal circumstances preventing software use
- Force majeure events impacting business operations
- Regulatory changes affecting software compliance requirements
- Merger or acquisition scenarios requiring different financial tools
These situations are evaluated individually, considering factors like usage duration, business impact, and specific circumstances. We aim to find fair solutions that acknowledge both customer needs and business realities.
Non-Refundable Items
Certain products and services cannot be refunded due to their nature or delivery method. We clearly communicate these restrictions during the purchase process.
Training Sessions
Completed training or consultation sessions that have already been delivered cannot be refunded.
Custom Development
Bespoke features or modifications developed specifically for your business requirements.
Third-Party Licenses
External software licenses or data subscriptions purchased on your behalf have their own refund terms.
Extended Use
Software actively used for more than 60 days typically doesn't qualify for full refund consideration.
Questions About Our Refund Policy?
Our customer service team is here to help you understand your options and guide you through the refund process if needed.